Best Tourism Event MAYOR AWARD

FAQ

    RACE
  1. When will the Standard Chartered KL Marathon 2018 be held?
  2. Where will the Standard Chartered KL Marathon 2018 be held?
  3. What are the available race categories?
  4. What if I am a single parent and two (or more) of my children are participating in different categories?
  5. Is there a limit to the number of people who may accompany one child?
  6. Can I rollerblade or cycle during the race instead?
  7. Can I bring along my pets?
  8. What is a Race Entry Pack?
  9. Is there a baggage check-in area at the start venue?
  10. What if I am injured during the race or otherwise unable to finish the race?
  11. What time does each race start?
  12. Is there a cut-off time to complete the run?
  13. Do I still get a finisher's medal and finisher's certificate if I complete my run after the cut-off time?
  14. When will the Race Entry Pack Collection (REPC) be held and where will it be?

  15. REGISTRATION
  16. How can I register for the Standard Chartered KL Marathon 2018?
  17. How do I register if I am under the age of 18?
  18. How will I know if my entry has been accepted?
  19. Do I get a refund if I choose not to participate after registration?
  20. Can I make changes to my personal particulars after submitting my registration?
  21. Can I change my race category after submitting my registration?
  22. Why is it that I have not received my confirmation e-mail despite registering and making payment?
  23. What are the sizes for the running singlet and finisher's T-shirt?
  24. Can I change the size of my running singlet/ T-shirt, finisher’s T-shirt or the RFAR T-shirt after submitting my registration?
  25. When is the registration deadline?
  26. What is mailing option?
  27. I am a Standard Chartered Bank staff. How do I register for the Standard Chartered KL Marathon 2018?

  28. PAYMENT
  29. What are the payment options?
  30. Do Standard Chartered Bank customers enjoy any discounts?
  31. Do I get an additional discount if I register online using my Standard Chartered credit card together with any other promotional offers?
  32. Who is the payment gateway provider for the Standard Chartered KL Marathon 2018?
  33. Why are the fees for Malaysian runners lower than for International runners?

  34. ROUTE
  35. Where are the water stations?
  36. Where are the fruit stations?
  37. How long will the route be closed to traffic?
  38. Is there transportation before and after the Event?
  39. Where are the checkpoints along the route for Full Marathon participants?

  40. RACE PRIZE
  41. Am I eligible for 2 cash prizes?
  42. If I register for the Marathon and I can only manage the Half-Marathon on race day, can I still get the Finisher's Medal and Certificate?
  43. If there are any disputes in the race results, who can I appeal to?

  44. TRAINING
  45. Where are some good training venues in Kuala Lumpur?
  46. What are running clinics and how do I register for it?

  47. CHARITY
  48. Who are the official charity partners for the Standard Chartered KL Marathon 2018?
  49. How are the official charity partners selected for the Standard Chartered KL Marathon?
  50. What are the available categories for charity runners?
  51. How do I register as a charity runner under my company?
  52. What is the age requirement to be a Run For A Reason charity runner?
  53. What is Run For A Reason?
  54. What are some steps that charities can take to strengthen corporate governance?
  55. I signed up under the Run For A Reason category. What are the ways in which I may raise funds?
  56. I have registered as a Run For A Reason charity runner but am unable to raise the funds. What can I do?

  57. PA INSURANCE
  58. If I am 16 years old, how can I purchase the insurance?
  59. What is the period of insurance?
  60. If I clicked “No” to purchasing insurance when submitting my registration, can I purchase it later?
  61. What is the cost of the insurance premium per person?
  62. To whom is the insurance applicable?
  63. Where can I check the Summary of Cover?
  64. What is Lonpac Insurance’s Customer Service contact details?