FAQ

    RACE
  1. When will the Kuala Lumpur Standard Chartered Marathon 2020 be held?
  2. Where will the Kuala Lumpur Standard Chartered Marathon 2020 be held?
  3. What are the available race categories?
  4. What if I am a single parent and two (or more) of my children are participating in different categories in Kids Dash?
  5. Is there a limit to the number of people who may accompany one child during the Kids Dash run?
  6. My son will be participating in the 2 km Speed and my daughter will be participating in the 1 km Speed. Can I accompany them during the run?
  7. When will the Race Entry Pack Collection (REPC) be held and where will it be?
  8. What is a Race Entry Pack?
  9. Is there a baggage check-in area at the start venue?
  10. What if I am injured during the race or otherwise unable to finish the race?
  11. What time does each race start?
  12. Is there a cut-off time to complete the run?
  13. Do I still get a finisher's medal and finisher's certificate if I complete my run after the cut-off time?
  14. Can I bring along my pets?
  15. If I register for the Full Marathon but decide to run the Half Marathon instead on race day, can I still get the finisher's medal and certificate?
  16. Can I rollerblade or cycle during the race instead?
  17. Why has one of the Kids Dash categories changed its distance from 3km to 2km?
  18. Why has the Friendship Run been cancelled this year?

  19. REGISTRATION
  20. How can I register for the Kuala Lumpur Standard Chartered Marathon 2020?
  21. Who is eligible for priority registration?
  22. Can I use timing proof from other events to be eligible for priority registration?
  23. Where can I find my KLSCM participation history?
  24. How do I register if I am under the age of 18?
  25. How will I know if my entry has been accepted?
  26. Do I get a refund if I choose not to participate after registration?
  27. Do I get a refund if the Event has to be cancelled or postponed?
  28. Can I make any changes to my personal particulars after submitting my registration?
  29. Can I participate in two different categories i.e. Full Marathon and 5km?
  30. Can I change my race category after submitting my registration?
  31. A ballot for public registrations was introduced last year to give all runners an equal opportunity to secure a race entry. Why was this discontinued for KLSCM 2020?
  32. Why is it that I do not receive my confirmation e-mail despite registering and making payment?
  33. When is the registration deadline?
  34. What is mailing option?
  35. What are the sizes for the running apparel and finisher's T-shirt?
  36. Why is there no finisher's T-shirt for the Half Marathon or 10 km categories?
  37. Can I change the size of my running apparel, finisher’s T-shirt or the RFAR T-shirt after submitting my registration?
  38. Can I change the type of my running apparel from running singlet to short-sleeved running tee after submitting my registration?

  39. PAYMENT
  40. What are the payment options?
  41. Do Standard Chartered Bank customers enjoy any discounts?
  42. Do I get an additional discount if I register online using my Standard Chartered credit card together with any other promotional offers?
  43. Who is the payment gateway provider for Kuala Lumpur Standard Chartered Marathon 2020?
  44. Why are the entry fees for Malaysian runners lower than International runners?
  45. Do I have to incur SST?
  46. Do I have to incur any charges from iPay88?

  47. ROUTE
  48. Where are the water stations?
  49. Where are the fruit stations?
  50. How long will the route be closed to traffic?
  51. Is there transportation before and after the Event?
  52. Where are the checkpoints along the route for Full Marathon participants?

  53. RACE PRIZE
  54. Am I eligible for 2 cash prizes?
  55. If there are any disputes in the race results, who can I appeal to?

  56. TRAINING
  57. Where are the recommended training venues in Kuala Lumpur?
  58. What are running clinics and how do I register for it?

  59. CHARITY
  60. Who are the official charity partners of the Kuala Lumpur Standard Chartered Marathon 2020?
  61. How are the official charity partners selected?
  62. What are the available categories for charity runners?
  63. How do I register as a charity runner under my company?
  64. What is the age requirement to be a Run For A Reason charity runner?
  65. What is Run For A Reason (RFAR)?
  66. What are some steps that charities can take to strengthen corporate governance?
  67. I signed up under the Run For A Reason category. What are the ways in which I may raise funds?
  68. I have registered as a Run For A Reason charity runner but am unable to raise the funds. What can I do?

  69. P.A. INSURANCE
  70. Who do I contact in case something goes wrong and you need to make a claim?
  71. If I am 16 years old, how can I purchase the insurance?
  72. What is the period of insurance?
  73. If I clicked “No” to purchasing insurance when submitting my registration, can I purchase it later?
  74. What is the cost of the insurance premium per person?
  75. To whom is the insurance applicable?
  76. Where can I check the Summary of Cover?

  77. REFUND PROTECT
  78. What is Refund Protect’s customer service contact details?
  79. If I am 16 years old, how can I purchase the protection?
  80. When can I make a refund request?
  81. If I clicked “No” to purchasing refund protection when submitting my registration, can I purchase it later?
  82. To whom is the protection applicable?
  83. Where can I check the Summary of Cover?