INDIVIDUAL REGISTRATIONS & GENERAL QUESTIONS
- Can I have a refund instead?
- Can I transfer my registration to someone? Like my friend?
- I don’t want to participate next year, so how?
- What are the rules & regulations of the registration transfer?
- For the registration transfer, can I change gender, category or choice of apparel?
- Can I get a refund since I’ve paid for flight and accommodation?
- Can I get a written confirmation on the KLSCM 2020 cancellation so that I can seek refund from airlines / hotel?
- When is next year’s KLSCM?
- I don’t mind if you keep the registration fee, just send me my race entitlements for this year.
- Why are you not postponing the event to the last quarter of the year?
- I have Refund Protect, do I get my registration fee back?
- I chose the mailing option. Will that be deferred as well?
- I have purchased a VIP package slot. If I can’t make it next year, can I transfer the VIP package as well?
- Can the PA insurance purchased this year be deferred to next year?
- Can the Refund Protect purchased this year be deferred to next year?
- I was not able to register for KLSCM 2020. Is there a chance for me to register for KLSCM 2021?
- Are you going to open up more slots for KLSCM 2021?
- I am blacklisted this year and the Help Team said that I should be able to register for KLSCM 2021. Can you confirm if I am eligible to register or if the blacklist is also carried forward?
- Will my registration for KLSCM 2020 count as one (1) participation in the participation history?
- Can I change my distance category for KLSCM 2021? When can I change?
- Can I change my race tee/singlet size for KLSCM 2021?
SPONSOR AND PARTNER PIN CODE
- I won a slot through a promotion with one of your sponsors. What happens with my registration?
- I have a PIN code, when is the registration deadline?
- I have a PIN code and I missed the registration this year. Can I use the code to register for KLSCM 2021?
- Will I be able to carry forward my KLSCM 2020 registered PIN code to 2021?
- Can I transfer my KLSCM 2020 registered PIN code slot to my friend / colleague / family member?
- Will I be able to get my 2020 race kit?
- Will I get another PIN code in KLSCM 2021?
- Will I be able to get a refund on my PA insurance since I am unable to carry forward my PIN Code registration?
MERCHANDISE
- What happens with the merchandising I have ordered online?
- When and how do I receive those items?
- Is the online merchandise closing date still the same as that published on the website?
- Can I have a refund for the purchased merchandise instead?
- How can I update or give you my mailing information for the merchandise that I have purchased?
RUN FOR A REASON (RFAR)
- Will fundraising for RFAR continue until the original deadline?
- I am a Run For a Reason runner – what happens to my 2020 registration?
- What will happen to the funds I’ve raised?
- Is the RFAR minimum donation of RM500 to obtain a T-shirt still the same as per website?
- Do I still get the RFAR Tee if I managed to raise at least RM500 by 14 May?
- I registered for RFAR in KLSCM 2020. Can I transfer to a regular category in KLSCM 2021?
- Can we change the apparel size/type like previously where we can log in and change it ourselves?
EVENT
- Why are you cancelling so early?
- Why didn’t you announce the cancellation earlier considering that major events like the Tokyo Olympics and Euro 2020 had already been postponed?
- If the Covid-19 crisis goes away by the end of April, will you reinstate the original date?
- Will the 10km, 5km & kids’ runs be on Saturday as well next year?
- Will there still be any Running Clinics this year?
- I have opted for my race pack to be delivered to my mailing address. Will I receive my race pack?
- Can we still collect our race pack?
- How about the Active Lifestyle Expo, will it still be held?
- Are you going to distribute any race and/or finisher entitlements at the REPC?
- Can I apply to be a Pacer for KLSCM 2021?
- I will be x year old in 2021 and will be eligible for x category/events (e.g.: Open to veteran, 10KM to HM, Kids Dash to 5km). Can I change category?
