KLSCM 2023 FAQ

    RACE
  1. When is the Kuala Lumpur Standard Chartered Marathon 2023?
  2. What are the available distance categories?
  3. What time does each race start?
  4. Is there a cut-off time to complete the run?
  5. What if I am injured during the race or otherwise unable to finish the race?
  6. Do I still get a finisher medal and finisher certificate if I complete my run after the cut-off time?
  7. If I registered for the Full Marathon but decide to run the Half Marathon instead on race day, can I still get the finisher medal and certificate?
  8. Can I rollerblade or cycle during the race instead?

  9. KIDS DASH
  10. Is there a limit to the number of people who may accompany one child during the Kids Dash run?
  11. My son will be participating in the 2km Speed and my daughter will be participating in the 1km Speed. Can I accompany them during the run?
  12. What if I am a single parent and two (or more) of my children are participating in different categories in Kids Dash?

  13. REGISTRATION
  14. How can I register for the Kuala Lumpur Standard Chartered Marathon 2023?
  15. What are the registration dates?
  16. What are the registration fees?
  17. Is there an age requirement for the race?
  18. Who is eligible for priority registration?
  19. Can I use timing proof from other events to be eligible for priority registration?
  20. Where can I check my Participation History?
  21. How do I register if I am under the age of 18?
  22. How do I know if my registration has been successful?
  23. Why is it that I do not receive my confirmation emails despite registering and making payment?
  24. Do I get a refund if I choose not to participate after registration?
  25. Do I get a refund if the Event has to be cancelled or postponed?
  26. Can I make any changes to my personal particulars after submitting my registration?
  27. Can I register and participate in more than one category, for example, Full Marathon and 10km?
  28. Can I change my category after submitting my registration?
  29. I have a PIN code but I missed the registration deadline. Can I use the PIN code to register after the deadline?
  30. Can I transfer my registered PIN code entry to someone else?
  31. I am a Standard Chartered Bank staff. I tried to register for KLSCM 2023 through a staff benefit using my Bank ID. However, my bank ID is not recognised by the registration system. What should I do?

  32. PAYMENT
  33. Which payment gateway does KLSCM use?
  34. What are the payment options?
  35. Do Standard Chartered customers enjoy any discounts on registration fee?
  36. Do I get an additional discount if I register online using my Standard Chartered credit card together with any other promotional offers?
  37. Why is the registration fee for Malaysian participants lower than international participants?
  38. Do I have to incur the SST?
  39. Do I have to incur any charges from Razer?

  40. APPAREL
  41. What are the sizes for the running apparel and finisher T-shirt?
  42. What are the sizes for the RFAR T-shirt?
  43. Can I change the size of my running apparel, finisher T-shirt or the RFAR T-shirt after submitting my registration?
  44. Can I change the type of my running apparel from running singlet to short-sleeved running tee after submitting my registration?

  45. RACE ENTRY PACK
  46. What is a Race Entry Pack?
  47. When and where is the Race Entry Pack Collection (REPC)?
  48. What is Mailing Option?

  49. ROUTE
  50. Where can I view the routes for all the distances?
  51. How long will the route be closed to traffic?
  52. Where are the checkpoints along the route for the Full Marathon and Half Marathon?
  53. Where are the water stations?
  54. Where are the fruit stations?

  55. WINNERS AND AWARDS
  56. What are the awards for the winners?
  57. Am I eligible for 2 prizes?
  58. If there are any disputes in the race results, who can I appeal to?
  59. If I am a winner, what documents do I need to present for verification?

  60. TRAINING
  61. What is the KLSCM Running Clinic?
  62. When and where will the Running Clinics be held?
  63. How do I register for the Running Clinic?
  64. Can I make just one registration for all sessions of the Running Clinic?
  65. Where can I find the programe for the Running Clinic?

  66. CHARITY
  67. Who are the charity partners for KLSCM 2023?
  68. How are the official charity partners selected?
  69. What are some steps that charities can take to strengthen corporate governance?
  70. What are the available categories for charity runners?
  71. I signed up under the Run For A Reason category. What are the ways in which I may raise funds?
  72. I have registered as a Run For A Reason charity runner but am unable to raise the funds. What can I do?

  73. OTHER
  74. Why is there no finisher T-shirt for the Half Marathon or 10km categories?
  75. Is there a baggage service at the Event venue?
  76. Are there toilets at the Event venue?
  77. Can I bring my pets to the Event venue?