Merchandise FAQ

    GENERAL
  1. Are the items for sale now still the same as the ones previously published on your website?
  2. How do I place an order?
  3. I was not able to register for KLSCM 2020. Can I purchase the merchandise now?
  4. I have purchased an item / a few items between January and April 2020. Can I purchase more items now?
  5. How many units per item can I purchase per order?
  6. When will the online merchandise be available?
  7. How do I contact the KLSCM Help Team?

  8. PAYMENTS, RETURNS AND REFUNDS
  9. How do I pay for my order and what payment methods are available?
  10. How do I know if my order has been confirmed?
  11. I want to cancel my merchandising; can I get a refund instead?
  12. If the item received was not satisfactory, can I return it back and get a new one, exchange with other item or ask for a refund?

  13. DELIVERY AND CHARGES
  14. I have purchased an item / a few items between January and April 2020. When and how do I receive my merchandise?
  15. I have purchased an item / a few items between January and April 2020. If I purchase more items now, when and how do I receive my merchandise?
  16. I have purchased an item / a few items between January and April 2020. If I purchase more items now, will you deliver all my items together in the same pack?
  17. If I purchase an item / a few items between June and August 2020, when do I receive my merchandise?
  18. Is there a tracking number for my merchandise to track my order?
  19. Can I choose to self-collect my orders?
  20. Do you deliver to overseas?
  21. Is there a fee charged for delivery service?
  22. How do I submit or update my mailing information for the merchandise I have purchased between January and April 2020?
  23. How do I submit or update my mailing information for the merchandise that I am going to purchase now?
  24. When is the last day for me to submit or update my mailing information for the merchandise I have purchased between January and April 2020?