RACE
- What is the KLSCM 2020 Virtual Run?
- When is the KLSCM 2020 Virtual Run?
- When and where do I need to complete my run?
- Is there a cut-off time to complete my run?
- Is there a designated route for the run?
- How do I participate in the run?
- How do I complete the run and submit my record?
- How do I track my run and submit my record if I want to use my GPS watch?
- Can I walk to complete the distance?
- Can I complete my run on a treadmill or indoors?
- Can I cycle or rollerblade to complete the distance?
- Can I accumulate my race distance over multiple runs instead of completing my run in one attempt?
- Once I have completed the distance, will I be able to re-do this run?
- What if my phone goes faulty, freezes or its battery drains out and I have to restart the phone after I have clicked ‘Start’? Will the tracking on the KLSCM VR App resume or will I have to restart my run?
- Will the KLSCM VR App notify me once I have completed my distance?
- If I decide not to complete my distance after I have clicked ‘Start’, do I need to stop the tracking in the KLSCM VR App?
- Will there be awards for the winners?
- How do I prepare the KLSCM VR App for my run?
- What safety measures should I be aware of?
- My run is not tracked in the KLSCM VR App. What should I do?
- Can I run using both the KLSCM VR App and my GPS watch once they are connected/linked?
- Should I track my run on a secondary device?
- How do I find out more about the KLSCM 2020 Virtual Run?
REGISTRATION
- What are the registration dates?
- Is there a deadline to register?
- Who can register and participate?
- What are the category and distance options?
- How do I register?
- How do I register a team?
- I do not live in Kuala Lumpur; can I still register and participate?
- Are there age requirements for the various distances?
- What are the registration fees?
- Can I register for more than one distance?
- Can I register for both individual and team categories?
- Can members of a team register different distances?
- Can I change my distance or category after I have completed my registration?
- How do I check my registration details?
- What does my registration include?
- Will I receive a race bib?
- How do I know if my registration has been successful?
- I have registered but did not receive my confirmation email. What should I do?
KLSCM VR APP
- Where do I download the KLSCM VR App on my phone?
- How do I create an account and claim my e-bib?
- My KLSCM VR App has frozen or crashed. What should I do?
- After I have clicked ‘Start’, am I able to access other features in the KLSCM VR App (e.g. leaderboard, feed, etc.)?
- Can I minimise the KLSCM VR App and let it run in the background during my run, so that I can access other functions on my phone (e.g. camera, video call, phone call, WhatsApp, etc.)?
- How do I post my walk/run to the App feed?
- How do the Leaderboards in the KLSCM VR App work?
- What if I experience issues with the KLSCM VR App?
- Why does the App feed map show as blank grey or the KLSCM VR logo?
- I’m having GPS issues, what should I do?
- Can I test the KLSCM VR App before my run?
- I am using a phone that has no Google Play. Where do I download the KLSCM VR App?
- What are the minimum phone operating system (OS) requirements for using the KLSCM VR App?
VERIFICATION AND RESULTS
- When can I get my results?
- When can I download my e-certificate?
- Do I need to submit additional run records for verification?
- How are the results for the team category calculated?
