Virtual Run

Merchandise FAQ

    PURCHASES
  1. How do I place an order for my medal and other merchandise?
  2. I did not register for the run. Can I purchase the personalised medal and/or other merchandise?
  3. How many units per item can I purchase per order?
  4. I did not purchase the personalised medal and/or merchandise during my registration process. Can I purchase them now?
  5. When is the online merchandise sale available?

    6. PAYMENT, RETURNS AND REFUNDS
  6. How do I pay for my order and what payment methods are available?
  7. How do I know if my order has been confirmed?
  8. I want to cancel my order; can I get a refund?
  9. I have received a damaged / defective / wrong / missing item in my order. What should I do?

    10. DELIVERY AND CHARGES
  10. I have purchased an item / a few items in one order. When and how do you deliver my order?
  11. I have purchased an item / a few items. If I purchase more items now, will you deliver all my items together in the same parcel?
  12. How can I track my order?
  13. Can I choose to self-collect my order?
  14. Do you deliver overseas?
  15. Is there a fee charged for delivery service?
  16. How do I change my delivery details for the merchandise I have purchased?
  17. Do you deliver to remote areas / outskirts of towns?
  18. Do I need to pay any custom duties if my delivery address is outside Malaysia?
  19. How do you handle deliveries to gated and guarded (G&G) communities?
  20. Who is your appointed vendor for the order fulfilment?
  21. Where can I view the Merchandise Terms and Conditions?

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