Virtual Run

Merchandise FAQ

    PURCHASES
  1. How do I place an order for my medal and other merchandise?
  2. I did not register for the run. Can I purchase the medal or other merchandise?
  3. How many units per item can I purchase per order?
  4. I did not purchase the medal and/or merchandise during my registration process. Can I purchase them now?
  5. When is the online merchandise sale available?

    6. PAYMENTS, RETURNS AND REFUNDS
  6. How do I pay for my order and what payment methods are available?
  7. How do I know if my order has been confirmed?
  8. I want to cancel my order; can I get a refund?
  9. If the item received was not satisfactory, can I return it back and get a new one, exchange with other item or ask for a refund?

    10. DELIVERY AND CHARGES
  10. I have purchased an item / a few items. When and how do I receive my merchandise?
  11. I have purchased an item during registration. If I purchase more items now, will you deliver all my items together in the same pack?
  12. How can I track my order?
  13. Can I choose to self-collect my orders?
  14. Do you deliver overseas?
  15. Is there a fee charged for delivery service?
  16. How do I change my mailing information for the merchandise I have purchased?

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