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PURCHASES
How do I place an order for my medal and other merchandise?
I did not register for the run. Can I purchase the medal or other merchandise?
How many units per item can I purchase per order?
I did not purchase the medal and/or merchandise during my registration process. Can I purchase them now?
When is the online merchandise sale available?
PAYMENTS, RETURNS AND REFUNDS
How do I pay for my order and what payment methods are available?
How do I know if my order has been confirmed?
I want to cancel my order; can I get a refund?
If the item received was not satisfactory, can I return it back and get a new one, exchange with other item or ask for a refund?
DELIVERY AND CHARGES
I have purchased an item / a few items. When and how do I receive my merchandise?
I have purchased an item during registration. If I purchase more items now, will you deliver all my items together in the same pack?
How can I track my order?
Can I choose to self-collect my orders?
Do you deliver overseas?
Is there a fee charged for delivery service?
How do I change my mailing information for the merchandise I have purchased?