Virtual Run

Merchandise FAQ

    PURCHASES
  1. How do I place an order for my medal and other merchandise?
  2. I did not register for the run. Can I purchase the personalised medal and/or other merchandise?
  3. How many units per item can I purchase per order?
  4. I did not purchase the personalised medal and/or merchandise during my registration process. Can I purchase them now?
  5. When is the online merchandise sale available?

    6. PAYMENT, RETURNS AND REFUNDS
  6. How do I pay for my order and what payment methods are available?
  7. How do I know if my order has been confirmed?
  8. I want to cancel my order; can I get a refund?
  9. I have received a damaged / defective / wrong / missing item in my order. What should I do?

    10. DELIVERY AND CHARGES
  10. I have purchased an item / a few items in one order. When and how do you deliver my order?
  11. I have purchased an item / a few items. If I purchase more items now, will you deliver all my items together in the same parcel?
  12. How can I track my order?
  13. Can I choose to self-collect my order?
  14. Do you deliver overseas?
  15. Is there a fee charged for delivery service?
  16. How do I change my delivery details for the merchandise I have purchased?
  17. Do you deliver to remote areas / outskirts of towns?
  18. Do I need to pay any custom duties if my delivery address is outside Malaysia?
  19. How do you handle deliveries to gated and guarded (G&G) communities?
  20. Who is your appointed vendor for the order fulfilment?
  21. Where can I view the Merchandise Terms and Conditions?

Results

Help

Newsletter

I would like to receive information about special offers, promotions, other marketing materials
and other event updates from Dirigo Events, Sponsors and Partners.

Your subscription could not be saved. Please try again.
Your subscription has been successful.

© 2025 Standard Chartered KL Marathon 2025 | Dirigo Events Sdn Bhd. 201101030144 (958279-H). All rights reserved | 16 users online